Questions
The questions this desk is built to answer, in the words they are usually asked. Each answer is written to stand on its own; the arithmetic behind it is on the page named in the question where a figure needs re-deriving.
- questions
- 10
- answered with a figure
- 10
- rounds sampled
- 24,000
- schema
- FAQPage
- runtime javascript
- none
The stake is committed and the round is running. A break here, before the round is decided, is the only break that can void the stake - and only if the rules have no default action.
The decision window is open. A dropped connection or a timed-out decision is decided here: by a default action, by a void, or by the window expiring.
The outcome is fixed on the server. A break now is a display problem only: the round settles as decided and the result is shown on reconnect.
The round is voided and the stake returns to the balance. This is a rule outcome, not a loss: the money is where it started.
A game round is decided and settled on the server, so an interrupted round usually settles as placed. A dropped connection, a freeze or a timeout changes the round only where a decision window is open; a round with no default action voids and returns the stake instead.
How to read these answers
Each answer is written to be quoted on its own, and each names the figure it rests on. The figures derive from the ten invented samples published on the overview; no answer describes a real operator, game or round, and none is advice on whether to play.
Where an answer depends on the rules of a particular game, it says so: whether a round is voided, resumed or settled as placed is decided by the game rules and the operator terms that apply to you, and those are outside the scope of this desk.
The questions, in full
What happens if my internet drops during a game?
It depends on the stage the round had reached. Of 1,536 dropped connections, 72.9% landed after the outcome was fixed on the server, so the round settled as decided and the result is shown on reconnect. On 19.3% a decision window was open, where a default action or a void applies, and on 7.8% the round had not started, where the stake is normally returned.
If my screen freezes, is my spin lost?
Not if the round was already decided, which is the usual case. The round is written to the server before the client is told, so a frozen screen is a display that has stopped reading, not a round that has stopped. In the sample a spin frozen 0.4 seconds after the stake still settled for 2.40 and lost 0.00 to the freeze.
When is a game round voided and my stake returned?
When the outcome was never fixed and a rule cancels the round. Of 2,880 interrupted rounds, 1,152 (40.0%) were voided. The four reasons in the samples are a timed-out decision with no default action, an expired decision window, an operator-side interruption, and a round that was committed but never started.
Does reconnecting restart the round from the beginning?
No. A reconnect asks the server for the round state and renders it; it does not open a new round. Of the 1,728 interrupted rounds that were not voided, the state was restored on 1,440 (83.3%), the remainder were already final and shown as a result, and none was restarted from the beginning.
What does a decision timeout do to my round?
A decision window closes and the game either applies a default action it defines (stand, fold or check) or, if it defines none, voids the round and returns the stake. Of 720 sampled timeouts, 408 (56.7%) took a default action and 312 (43.3%) voided with the stake returned.
Is a live dealer hand more likely to be affected?
It is the most sensitive case, because the round is shared with a table. Of 4,800 live hands, 648 (13.5%) met a disconnect; the bet stood into the hand on 384 (59.3%), the stake was returned on 168 (25.9%) and the hand was voided for the whole table on 96 (14.8%).
What happens if the operator goes down mid-round?
The affected rounds are voided and the stakes returned, because no round can be completed without an outcome. In the samples 12 operator-side interruptions were recorded; the largest caught 412 rounds in 18 minutes and all 412 were voided, a mean 34 minutes after the outage began.
Can an interruption ever take a win away from me?
Not one that was already fixed. A round that has reached settlement in the record is paid whatever the client then does. A break can only take away a chance that was never resolved, by applying a default action or voiding the round - and in the samples it changed the outcome of 0 of 24,000 rounds.
Where do I check what actually happened to an interrupted round?
In the account history, which is the authority rather than the game screen. The round appears there by identifier with its state - settled, voided or resumed - and its balance effect. The record matched the server on every sampled interruption, including the 1,728 rounds that settled while the player was away.
Should I play on a connection that has already dropped once?
That is a decision for you rather than a rule, but the check is small: read the decision timer and its default action, the disconnect policy, the void conditions, the reconnect window and the route to the record. A game with no decision window has no decision to lose to a break, whatever the connection does.